The CitizenOne Trust Framework

The CitizenOne Trust Framework connects a citizen’s profile information to other trusted data sources, with the citizen’s consent, to verify the identity of the citizen and build a trusted profile.  The Trust Framework also allows a citizen to make the choice to “marshall” or move data between service providers he or she authorizes. 

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Federated Identity Management and SSO

Federated identity management (FIM) and single sign-on (SSO) are not synonymous — Federated Identity Management provides single sign-on, but SSO does not give you FIM.  This is an important distinction.

Single Sign-On allows users to access multiple services with a single set of login credentials.

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CitizenOne and Identity Relationship Management

CitizenOne delivers a robust relationship management capability that allows a citizen to connect their profile to other roles, or personas, that they may have in their daily lives (e.g. business owners, employees, parents). Once the citizen has established their profile and added a persona they can select that persona and interact with government in the context of “who they are at the time”. An example we commonly use is a citizen creating a CitizenOne profile to interact with government services as a citizen and then adding a business owner persona that allows them to interact with government on behalf of their business.

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Five ways to improve the Citizen Experience

We have recently had the privilege of working with some truly outstanding customers. Through these experiences, we have gained insight into a few considerations for government as they move towards better-delivering services to their customers, the people they serve. With these insights, we have developed a list of five ways that government can improve the Citizen Experience.

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Citizen Expectations for Digital Government Infographic

As today’s tech-savvy youth grow up and mobility becomes even more pervasive throughout all segments of society, citizens increasingly expect to consume services and information online. These expectations of anytime, anywhere accessibility don’t stop when it comes to government. In fact, citizens expect their government’s digital presence to be even more reliable and secure than that of the eCommerce sites they frequent. Keep reading to learn more about the preferences of citizens and how governments can better meet their digital demands.

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Digital Mastery

Where is your organization in your move towards digital transformation? How can you move towards being a Digital Leader? It all starts with leadership and creating a culture of collaboration and willingness to change. Once you have that, building the digital capabilities becomes a whole lot easier.

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Digital Focus and Principles

An excerpt from a document that was recently published, it explains some of the focus areas and principles that the Government of Singapore (Ministry of Family) is considering throughout their digital transformation. The ideas are very relevant to governments involved in digital transformation.

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CitizenOne and Consent Management

Worldwide there is a growing trend towards protecting the data and privacy of users when interacting with organizations through digital channels. The GDPR, for example, is European Union regulation that will safeguard the data and privacy of its citizens. Some of the most challenging requirements of the trend towards these new forms of regulation centre around the need to collect consent from end users before obtaining and making use of their personal data.

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Digital ID & Authentication for Citizen Engagement

An interesting innovation paper that explores how the advance of internet and information communications
technology (ICTs) can have a significant impact on the application of the democratic process and
explains how digital identity authentication and proof of residency are employed to ensure
authenticated engagement. This paper shares the experience and learnings of DIACC Member
PlaceSpeak.

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Complicated Privacy Statements and Terms of Service – A consent template to rule them all

For the nocturnal individual struggling to find methods to fall asleep, you may consider reading the terms and conditions of sites such as Facebook, LinkedIn, and Twitter to name a few. These are long reads, often longer than a commitment to a cell phone plan. Maybe they were not meant to be complicated, perhaps they were a task for a team of lawyers to draft and end-user consumption was never considered. Or – perhaps this design is intentional, to hide and complicate the details, otherwise aware of the fact we would decline with extreme prejudice. For now, bring on the free cat pictures.

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