Many Canadians are still uncertain what “digital government” means and what a move to digital government can do for them. The concept of digital government in Canada is pushing government officials to understand the opportunities presented by technology and how it can help them meet the needs of citizens and improve the lives of the public they serve.
Now more than ever, government faces fiscal challenges, so technology provides an opportunity to look at delivering public services more effectively, and at a lower cost.
Going digital can help government deliver services better and far more cost effectively. Digital is also the way many of us, as well as future generations, are used to doing business.
Federated identity management (FIM) and single sign-on (SSO) are not synonymous — Federated Identity Management provides single sign-on, but SSO does not give you FIM. This is an important distinction.
Single Sign-On allows users to access multiple services with a single set of login credentials.
Worldwide there is a growing trend towards protecting the data and privacy of users when interacting with organizations through digital channels. The GDPR, for example, is European Union regulation that will safeguard the data and privacy of its citizens. Some of the most challenging requirements of the trend towards these new forms of regulation centre around the need to collect consent from end users before obtaining and making use of their personal data.
An interesting innovation paper that explores how the advance of internet and information communications
technology (ICTs) can have a significant impact on the application of the democratic process and
explains how digital identity authentication and proof of residency are employed to ensure
authenticated engagement. This paper shares the experience and learnings of DIACC Member
As public-sector organizations strive to become entirely digitized, adopting a low-code approach can save time and costs. More importantly, it can ensure that all creative minds in an organization are working together to accelerate digital transformation.
After the announcement of the UK government’s Digital by Default Service Standard, it could have been concluded that the public sector was facing its greatest challenge of a generation. In the years since the pressure has only increased, and the subsequent challenges have been vigorously felt.
Despite the digital imperative presented by both citizen demand and government strategy, government agencies have been either slow to respond or have had limited success in implementing digital transformation projects. In some cases, this is a symptom of IT project issues that are often encountered by a government (e.g. project spending overruns, poor outcomes); however, it is important to note that four areas are key to achieving the desired outcomes.
The ability for governments to deliver a secure, consistent and valued service in the digital space is not easy. Add to that the growing expectations of citizens and government technology leaders are more often playing catch up than being able to think and deliver strategically. The following is a list of the top technologies that can enable greater efficiencies and improved Service Delivery.