Customer Support Specialist

Vivvo Application Studios

At Vivvo Application Studios, the Customer Support Specialist is responsible for important operational interactions with our customers. The role is a hybrid role containing technical and customer support for behind the scenes interactions as well as customer facing requests.

The Customer Support Specialist is passionate about customer service, is attentive to timelines and responsive to processes that require immediate attention – you can move fast while keeping your head cool.  Communicating with customers both in writing and verbally is important to this role. This role is part of the Customer Experience team and will attract someone who likes variety in their day.  Be prepared to bring more skills to the table. Those who possess project management skills, marketing skills, or a technology background are encouraged to apply. 

Responsibilities:

Technical Monitoring including:

  • Monitoring Alerts – Creating relevant Jira tickets and/or escalating important alerts from our monitoring software and notifying others when issues arise.

  • Manual monitoring using Azure and Digital ocean consoles to validate hardware stability

  • Backup monitoring – monitoring our backup systems to ensure quality, quantity and timing of backups

  • Suggesting and Making changes to monitoring software to meet internal and client needs

  • Service Desk monitoring – monitor tickets through Jira, respond and resolve tickets as applicable

  • Escalate important and sensitive incidents using predetermined processes

Nice to have skills (the more the better)

  • Experience with Marketing including assisting with activating marketing and communications plans

  • Project Management skills – Preference will be given to candidates who have experience participating in or managing large/complex projects

  • Technology – we look forward to understanding your technology background and how you have used it over your career.

Desired Personal Attributes:

  • Positive attitude; looks at challenges as opportunities

  • Entrepreneurial and innovative spirit

  • Embraces change and new ways of doing things

  • Technology enthusiast invested in self-improvement and learning

  • Desire to give back

  • Collaborative; works well in a team or independently

Interested applicants should email information@vivvo.com

No Vendors or Agencies please