Identity proofing

Identity Proofing for Digital Government

More and more people are comfortable accessing the things they need online, from booking a vacation, banking, shopping, streaming videos and registering a business conducting business digitally has become the preferred method of interacting.

Verification of identity is an important step in any of those transactions. This verification can be handled in a variety of ways, from an email with a link to click, or an SMS code right down to selfies and scanning of ID documents for validation against authoritative sources.

For public sector organizations identity verification is extremely important.

If, for instance, a government is issuing an official document or granting access to sensitive information – the process must be immune to fraud.

Similarly, governments offering benefits must be sure the resources are going to the correct person.

Therefore, government agencies must take time to consistently and accurately verify the identity of the users of their services.

The reality is that many businesses and other commercial enterprises are farther along in digital transformation than many public sector agencies. Part of that is because of the extra burden of proof required by governments, but can also be due to resources, processes, and the multitude of agencies within one government.

Identity proofing is essential to enable digital government.

Re-Thinking Identity Management

As the digital world continues to evolve, paper and in-person verification are no longer the sole processes that can be utilized.

We all have digital identifiers such as our email addresses, various devices like smartphones, online accounts, and other identity credentials. In some cases, those identifiers are more strongly linked to our identity than the paper we carry.

Think about a smartphone that unlocks with only the owner’s fingerprint or facial recognition. Similarly, identity verification is conducted at airports via facial recognition compared to a passport photo. Such biometric hardware is a leap forward in identity verification.

That’s not to say that digital government can utilize such technology quickly or easily. But such aspects of a person’s digital identity can be used alongside more traditional processes.

What is certain is that in the digital world, thinking about identification and verification as a paper-only process is not be sufficient. A growing number of citizens expect to interact with government in the same way they interact with their online stores, their bank and more.

CitizenOne and Identity Proofing

Digital identity is advancing along with the digital transformation of government services.

At Vivvo, our CitizenOne platform makes it easy for citizens to access, manage and use government services. We enable government to deliver services in a safe and secure way.

We start with citizen identity and access management as our foundation. CitizenOne delivers all the services needed to provide a better citizen experience and greater efficiency for our clients including a robust identity proofing component.

Vivvo, as a leading digital government enabler, can help governments achieve their digital transformation goals. To schedule an in-depth discussion on your digital journey visit