Think only IT can accelerate digital transformation in the public sector? Think again. A low-code approach could prove vital.
As public-sector organizations strive to become entirely digitized, adopting a low-code approach can save time and costs. More importantly, it can ensure that all creative minds in an organization are working together to accelerate digital transformation.
After the announcement of the UK government’s Digital by Default Service Standard, it could have been concluded that the public sector was facing its greatest challenge of a generation. In the years since the pressure has only increased, and the subsequent challenges have been vigorously felt.
As technology evolves so do consumer expectations, forcing public-facing organizations of all kinds to adapt. Citizens, clients and customers alike demand access to services without barriers or friction. They expect their digital journeys to be quick, simple and personal.
In its bid to transform public digital services by 2020, the UK government is making a concerted effort to move public services online. Progress has been made, but it has come at a substantial cost. Efforts so far have used a tremendous amount of resources to code, customize and deploy software.
As a result, an army of developers has been overwhelmed with demands. And, a global shortage of developers means that the chances of finding more developers to help decrease with each passing day.
One of the biggest tasks is moving paper-based forms online. Recent UK research shows that moving 1000 of these forms online by means of traditional methods would take 230 years and cost a staggering £150,000,000. Not to mention that traditional coding methods make it impossible to alter digital services without having to go back to the original developers.It is clear, therefore, that these methods are not sustainable, and current strategies of using developer-only teams will not meet the government’s objectives. So, how will public sector organizations move services online? With low-code, easy-to-use platforms that can build digital services comprised of e-forms, automated workflow and backend integration.
Getting to know low-code
Traditionally, when organizations want to develop an application to meet their specific requirements, they rely on developers, who, as I’ve mentioned, can become quickly overwhelmed and are often in short supply. This “high-code” route often leads to untenable project lead times, particularly when there are several applications in development at the same time.
Consequently, the IT team, through no fault of its own, becomes a bottleneck. The alternative option – to hire an external consultant – is very expensive, which could mean scrapping key projects.
A low-code platform eliminates these problems. It enables rapid application development and delivery with minimal hand-coding. Drag-and-drop service builders with simplified development tools eliminate the need for a lot of traditional manual coding.
The real advantage is that non-technical staff, such as business analysts working closely with end users, can become power users, designing and developing the core aspects of applications. Meanwhile, your technical team can implement custom backend integration or complex business logic.
Benefits of low-code
A low-code platform offers government and public-sector organizations a route to accelerate the release of digital government tools such as e-forms and workflow automation. The employees who know the business better than anyone can help develop applications that meet their precise needs, while the IT workforce becomes a powerful enabler.
These non-technical team members become highly productive enablers of digital transformation, ensuring the applications are fit for purpose because the people who know the processes inside out designed them.
Rather than taking responsibilities away from the IT staff, low-code platforms enable them to create more online services and delegate tasks to employees that live and breathe the services.
So, as public-sector organizations strive to become entirely digitized, it’s clear that adopting a low-code approach can save time and costs. More importantly, it can ensure that all creative minds in an organization are working together to accelerate digital transformation.
Reposted with the permission of the original author.